Clinical Care Coordinator - Twin Cities Orthopedics

Twin Cities Orthopedics • Eagan, MN

42d • Onsite

About The Position

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers. This is a full-time position working Monday through Friday, hours are typically 7:30 AM to 4:30 PM out of our Eagan & Burnsville locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

• High School diploma/GED or equivalent required
• Certified Medical Assistant (CMA), Certified Athletic Trainer (AT-C), or Certified Nursing Assistant (CNA); or equivalent experience preferred
• Understanding of medical terminology, anatomy, and physiology strongly preferred
• Knowledge of diagnostic procedures, pharmacology, and treatment assessments preferred
• Administrative or medical office experience preferred
• Transcription experience required, where applicable
• Customer service experience
• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Responsibilities

• Prepare, stock, and clean exam room
• Room patients, obtain medical history and prepare for exam
• Maintain an efficient, organized clinical flow
• Assist with documentation of patient data into electronic health records system
• Prep for injections, change dressings, apply durable medical equipment, , and remove sutures/staples under provider direction
• Application and removal of casts and splints
• Ensure coding requirements are followed during entry of patient information
• Provide patient educational materials
• Assist with collection and processing of specimens
• Act as a prescribing delegate to enter medical orders (i.e. medications, laboratory services, imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider
• Assist Providers in procedure room with injections and minor procedures
• Assist with medical supply inventory and ordering
• Screen patient calls and respond to patient in a timely manner. Document all phone messages in the patient's electronic chart
• Provide communication and liaison between providers and patients
• Schedule patient appointments, surgeries, and diagnostic tests.
• Obtains referral and/or authorization requirements per insurance guidelines.
• Provide follow up to patient inquiries, contacting provider as necessary
• Process mail and correspondence
• Coordinate the transmission and acquisition of patient records
• Maintain Physician schedule, communicating changes appropriately
• Prep for clinics - gather and verify pertinent patient information; compile patient medical data.
• Build Physician schedule and maintain scheduling template
• Transcription or medical scribing
• Assist physician with legal practice, etc.
• Assist in office with faxing/mail/forms for PCC team members working remotely
• Coordinate and complete patient paperwork/forms
• Manage tasks in the EMR by appropriately routing and completing them in a timely manner
• Coordinate on-call consults, rounding, follow-up, etc.
• Able to support multiple specialties
• Any and all other duties as assigned

Benefits

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive benefits package - to learn more click here.
• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees