Clinical Care Coordinator

UnitedHealth Group•Minneapolis, MN

11d•$20 - $36•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Clinical Care Coordinator serves as a key member of the patient care team across Boulder Community Health (BCH) clinics, supporting care coordination, quality initiatives, and value-based programs. This role focuses on connecting patients—especially those with chronic conditions or high healthcare utilization—with appropriate care and community resources, while promoting return to primary care. The coordinator also facilitates smooth care transitions after emergency department visits and collaborates with interdisciplinary teams to enhance patient outcomes and reduce avoidable high-cost care. BCH primary care physician clinics are guided by the philosophy of the Patient-Centered Medical Home. The medical home organizes care around patients, while engaging a multidisciplinary care team working proactively to coordinate and track care for each individual patient. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer on the job training. The hours during training will be aligned with your schedule.

Requirements

High school diploma / GED or equivalent work experience
Must be 18 years or older
1+ years working in a clinical setting, healthcare system, or community resource organization experience
Experience working with an electronic medical record system
Working intermediate knowledge of and ability to work independently with Microsoft Office suite: Outlook, Word, Excel, and Teams
Flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

1+ years of coordinating patient care in a healthcare setting
Knowledge of patient-centered care and the Patient-Centered Medical Home (PCMH) model
Knowledge of quality metrics and shared savings models
Well-developed oral and written communication skills

Responsibilities

Work cooperatively and collaboratively as a member of a care team with primary care providers, MAs, nurse care managers, and other clinic staff to provide care to patients based on best practices.
Using department workflows and training, provide simple patient support for community resources, chronic disease topics, and care navigation. Escalate patients to licensed clinicians per protocol.
Huddle with RN Care Managers and Transitional Care Nurses to address barriers to patient care.
Run and edit daily and ad hoc reports using electronic medical record.
Provide emergency department follow-up calls per protocol.
Provide resource referrals for patients requesting assistance with social determinants of health such as food & meals, housing, home safety, vision & hearing loss, health literacy, and transportation.
Maintain and update shared documents and resources for the ICS team, periodically reaching out to community resources to refresh the directory.
Reinforce care plans under the guidance of the clinical team.
Schedule patients for services necessary to meet disease management guidelines including follow-up from other levels of care.
Provide patient education resources and tools as ordered by the provider or care team, or per policy; may require travel to the office to mail documents to patients as needed.
Under the guidance of the diabetes educator, may support the BCH diabetes education program with administrative tasks, patient follow-up calls, and program documentation.
Perform effectively in stressful and/or emergency situations.
Extensive work experience within own function.
Work is frequently completed without established procedures.
Works independently.
May act as a resource for others.
May coordinate others’ activities.
Apply knowledge/skills to a range of moderately complex activities.
Demonstrate great depth of knowledge/skills in own function.
Sometimes act as a technical resource to others in own function.
Proactively identify solutions to non-standard requests.
Solve moderately complex problems on own.
Work with team to solve complex problems.
Plan, prioritize, organize and complete work to meet established objectives.
Act as a resource to the quality and payer programs teams for outreach campaigns.