Clinical Care Coordination Supervisor

Five Keys Charter School • San Francisco, CA

213d

About The Position

The Clinical Care Coordinator Supervisor, reporting to the Deputy Director of Housing, is a licensed Behavioral Health Clinician (LCSW or LMFT) responsible for leading the Care Coordination team and providing clinical assessments, referrals and crisis intervention to guests in our San Francisco Emergency Stabilization Units. A crucial component of this position is working to minimize the impact of emergencies and facilitate a swift return to stability during the 28 to 120 days these guests reside with us. Additionally, the role is responsible for developing systems, facilitating client-centered case conferences to address complex challenges, and providing ongoing training and support of case coordinators. This is an in person role, requiring frequent engagement with staff and guests, the ability to foster a supportive atmosphere, and a solid knowledge of clinical and other resources that are available in San Francisco County.

Requirements

• Licensed Mental Health Provider through the CA Board of Behavioral Sciences (I.e. LCSW or LMFT) required
• Master's degree or 5+ years of related experience
• 2-4 years of leadership experience
• 3-5 years experience in program design, development and implementation
• Advance skill and the ability to teach others excellent customer service, de-escalation, crisis intervention, anger management, mental health awareness, compassion fatigue, implicit bias and trauma informed care
• Prior experience working with homeless populations, formerly incarcerated individuals, returning citizens (reentry) or with other marginalized populations required
• Prior experience working with people facing mental health challenges (PTSD, psychosis, borderline behaviors, bi-polar, etc.), disabilities, or substance abuse issues highly desired
• Ability to travel to multiple sites in a timely and cost efficient manner

Nice To Haves

• Ability to comfortably work in a facility which houses and serves the unhoused
• Self-starter who is able to independently drive initiatives forward and seek input when appropriate
• Eager to learn and adapt to a dynamic environment
• Strong charting and record-keeping skills
• Proficient in leadership, service delivery, case management fundamentals and clinical
• Excellent organizational and problem-solving skills with keen attention to detail
• Highly proficient in professional clinical knowledge and applicable laws and regulation
• Strong clinical understanding of adult mental health, substance use, Cognitive Behavioral Therapy, and Motivational Interviewing
• Knowledge of and sensitivity to the challenges faced by individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.
• Excellent collaboration skills and ability to demonstrate a genuine interest in finding solutions
• Advanced proficiency in MS Office, Gmail, and Google Drives/Docs with excellent verbal and written communication
• Outstanding customer service skills, with a commitment to thorough follow-up and support

Responsibilities

• Recruits, hires, evaluates, coaches, trains and supervises Care Coordinators
• Provides guidance on clinical intervention strategies, treatment planning, and behavioral health screenings to ensure Care Coordinators maintain excellent service delivery standards
• Fosters a collaborative, team-based environment focused on exceptional client care
• Ensures Care Coordinators maintain accurate documentation of patient's electronic health records
• Conducts chart audits for documentation compliance, provides staff guidance, and recommends needed training
• Works closely with the Deputy Director of Housing, the VP of Programs and Partnerships, the Director of Home Free, the Department of Public Health, and other community partners to update, develop and implement programmatic policies and procedures
• Provides crisis intervention and de-escalation services to guests and training for staff
• Institutes and promotes procedures that minimize the impact of emergencies and facilitate a swift return to stability
• Facilitates case assignments, conducts staff meetings, and manages staff schedules for coverage
• Ensures departmental compliance with relevant federal, state, and local regulations, and departmental policies and procedures
• Confers with staff regularly on techniques, case progress, and professional development and quality of care oversight
• Provides in-service training for staff as needed
• Utilizes psychosocial theories to assess and documents social, emotional, and physical needs of guests and implement action plans and referrals that promote stability
• Through the use of clinical assessments and ongoing contact, assists guests in navigating the environmental and psychological challenges of diagnosed mental illness, explain treatment options, and make appropriate referrals
• Lead regular case conferences to provide supervision and consultation for Care Coordinators, including selecting cases for discussion, reviewing case records, assessing treatment needs and modifying plans as necessary
• Suggest and implements enhancements to the quality of service offerings at our facilities
• Other duties as assigned

Benefits

• Very low monthly costs for medical, dental, and vision insurance
• Generous time off
• Various pre-tax flexible spending accounts
• Retirement account 403(b)
• Annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs
• Annual athletic event participation and annual massages are reimbursed up to $50
• Other Company-paid benefits, including free wellness-related apps
• Employee Assistance Program
• Comprehensive mental health care platform available to you and your dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Educational Services
• Education Level: Master's degree
• Number of Employees: 251-500 employees