Clinical Care Attendant - Express - Bett Plex

UnityPoint Health • Bettendorf, IA

80d

About The Position

The Clinical Care Attendant (CMA or LPN) is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively “Provider”) with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management.

Requirements

• Graduate of an accredited program for Medical Assistants, EMT, Paramedic or LPN.
• Current CMA certification for Certified Medical Assistant from AAMA, NCCT, AMT or NHA or EMT certification or Current Iowa or Illinois LPN license or Current Paramedic Certification and/or License.
• BLS and Mandatory Reporter certification.
• Knowledge of medical terminology.
• Knowledge of health system EMR.
• Requires clinical knowledge and analytical abilities necessary to plan and evaluate patient care.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Strong interpersonal skills including exceptional customer service and phone etiquette.

Responsibilities

• Perform and/or assist clinical procedures consistent with training and licensure under supervision of Provider in exam suite.
• Greet and welcome patients immediately upon arrival to the clinic.
• Escort patients back to exam suite and complete patient registration and associated paperwork.
• Obtain patients review of systems and history, measure vital signs, and complete all necessary documentation in patient’s chart.
• Offer patient convenience items to ensure comfort in exam suite and/or lobby.
• Follow symptom initiated protocols in place for clinic operation.
• Perform labs as ordered/instructed either by protocols or provider direction.
• Review after visit summary and provide instructions to patient as instructed by Provider.
• Call all patients back 48-72 hours post clinic visit to perform mandatory follow up phone call.
• Maintain exam rooms stocked with adequate medical supplies and maintain instruments.
• Take, relay, and process messages from patient, Provider, pharmacy.
• Maintain all logs and required checks consistent with UPC policy.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed