Clinical Care Assistant

NATIVE AMERICAN HEALTH CENTER INC • Oakland, CA

20d • $24 - $28

About The Position

This Clinical Care Assistant (CCA) will collaborate with medical staff and the Data Team to improve health outcomes of members through in-reach, panel management and providing administrative support to the Medical team. The main responsibilities of this position include completing required grant activities, assisting members in accessing all levels of care, assisting medical care providers in chronic disease management, and participating in continuous quality improvement. All duties are to be performed under the guidance of the Associate Medical Director, and in accordance with departmental protocols.

Requirements

• High School Diploma plus 2-3 years’ equivalent experience working in a healthcare setting.
• Bilingual in Spanish is required, per operational need.
• Knowledge of chronic conditions, medical terminology, and health education.
• Proficiency with Microsoft office suite, including Excel.
• Excellent communication and interpersonal skills; Energy, enthusiasm, resourcefulness, and the ability and desire to initiate projects.
• Ability to work independently and as part of a multi-disciplinary team.
• Good organizational, time management and record keeping skills.
• Dependable, self-motivated and experienced in outreach.
• Demonstrated ability to work and communicate with people from various ethnic, socio-economic, educational and experiential backgrounds.

Nice To Haves

• Bachelor's Degree in a health related field.
• Previous experience working as a Medical Assistant is strongly desired.
• Experience working in a community health setting is preferable.
• Experience working with an E.H.R. (i.e., EPIC), or population management database.
• Prior experience with panel and population management desirable
• Computer literate; familiarity with Microsoft Word.
• Excellent customer service skills with members, supervisors, colleagues and the community.
• Able to multi-task and be self-motivated.

Responsibilities

• Conduct daily in-reach and follow up with members via phone, letters, member portal and WellApp messaging, and face-to-face interaction in order to coordinate member care, bring members in to care, implement action plans, and communicate PCP recommendations to members.
• Conduct lost-to-care follow up in order to bring assigned members in to care.
• Assist members with accessing care by outreaching and scheduling for nutrition referrals, eyepacs referrals, medical group visits, health education classes, other services for which they are due, and other relevant programs for healthcare.
• Outreach to members following hospitalizations and assist members in scheduling appointments post-hospitalization.
• Outreach to members to ensure they have attended their external specialist appointment, and document as appropriate.
• Document interactions in electronic health record within 24 hours.
• Provide administrative support to medical supervisors as directed. This will include running and preparing reports, developing template forms, performing data entry, taking meeting minutes, and performing other duties as requested by Medical supervisors.
• Assist in the facilitation of wellness classes, and group medical visits.
• Act as back up to supportive roles (e.g., Medical Receptionist, Panel Managers, Referral Coordinators), when requested.
• Ensure HIPAA compliance with regards to data. Make sure all data is secured properly, whether stored electronically or on paper and report any HIPAA breaches immediately to the HIPAA officer or supervisor.
• Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
• Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• Work well under pressure, meet multiple and often competing deadlines. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
• Other duties as assigned by Supervisor.

Benefits

• Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED