Clinical Calls Representative, Ambulatory Scheduling, First Shift

UC Health Career Site

100d

About The Position

Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple departments. Calls are received from patients, caregivers, doctors offices, pharmacies, supply companies, home health agencies, insurance companies, etc. The topics of calls includes: symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results. The Clinical Call Representative plays an integral role in managing patients care in the ambulatory setting. The goal of this position is to resolve the caller's concerns, if possible, otherwise to gather all pertinent information and relay to the clinic staff in the appropriate manner. This position is expected to adhere to departmental processes and procedures as well as system and department compliance policies and all applicable laws and regulations. The Clinical Call Representative is expected to work within their scope of practice.

Responsibilities

• Handle incoming clinical calls for multiple departments.
• Receive calls from patients, caregivers, doctors offices, pharmacies, supply companies, home health agencies, and insurance companies.
• Address topics such as symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results.
• Resolve caller's concerns or gather pertinent information to relay to clinic staff.
• Adhere to departmental processes and procedures, compliance policies, and applicable laws and regulations.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees