Clinical Call Center Representative (On-Call) Dallas, TX

Fortrea•Dallas, TX

4d•Onsite

About The Position

Fortrea is hiring for Call Center Representatives On-Call to recruit volunteer participants for our Phase 1 normal healthy volunteer studies. We have full-time, part-time and on-call positions available. Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT. Job Overview: Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.

Requirements

USA HS Diploma or equivalent
1-2 years in customer service or call center.
Must have excellent communication skills; bilingual in Spanish is a plus
Must have excellent computer skills.
Must be able to work a flexible schedule including evenings and weekends.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Receiving and placing calls from and to potential study participants.
Enter medical history and demographic information from potential study participants into computerized database.
Communicate study information to potential participants.
Phone screen participants according to the scripts provided for each study.
Schedule screening appointments for potentially qualified participants.
Confirm screening appointments.
Make recommendations for process improvement.
May respond to all inquiries from participants from the Fortrea CRU email account.
Liaison with screening department in coordinating all necessary screening information needed for recruitment.
Performs other related duties as assigned.