Clinical Call Center Representative - on-site Dallas, TX

Fortrea • Dallas, TX

120d

About The Position

Fortrea is hiring for Call Center Representatives to recruit volunteer participants for our Phase 1 normal healthy volunteer studies. This is a part-time role working anywhere approximately 20/hrs a week. Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.

Requirements

• USA HS Diploma or equivalent.
• 1-2 years in customer service or call center.
• Knowledge of medical terminology preferred.
• Must have excellent communication skills; bilingual in Spanish is a plus.
• Must have excellent computer skills.
• Must be able to work a flexible schedule including evenings and weekends.

Responsibilities

• Receiving and placing calls from and to potential study participants.
• Enter medical history and demographic information from potential study participants into computerized database.
• Communicate study information to potential participants.
• Phone screen participants according to the scripts provided for each study.
• Schedule screening appointments for potentially qualified participants.
• Confirm screening appointments.
• Make recommendations for process improvement.
• May respond to all inquiries from participants from the Fortrea CRU email account.
• Liaison with screening department in coordinating all necessary screening information needed for recruitment.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees