University of Miami-posted about 1 year ago
Full-time • Mid Level
Miami, FL
Educational Services

The Clinical Business Operations Representative 3 at the University of Miami/UHealth department of Neurology plays a crucial role in facilitating the resolution of issues related to pre and post patient care within daily clinical operations. This position involves a variety of administrative and receptionist tasks, including managing patient interactions, handling incoming calls, and ensuring the accuracy of patient records. The representative is expected to assist patients professionally while adhering to departmental service standards.

  • Facilitates the prompt resolution of problems related to pre and post care in daily clinical operations.
  • Performs general administrative and receptionist functions, including answering incoming calls and managing patient interactions.
  • Obtains and reviews patient demographic information, insurance details, and referral numbers.
  • Reviews clinical records for completeness, including authorization and missing data.
  • Answers multiple telephones, triages incoming calls, responds to questions, directs calls, and documents messages.
  • Obtains pre-authorization for neuromuscular medications and patient procedures under supervision.
  • Coordinates patient admissions to UMH and JMH.
  • Schedules and coordinates physicians' clinical schedules, including UMH, PAC, and satellite clinics.
  • Coordinates appointments for VIP and international patients.
  • Handles general and professional correspondence related to faculty members' work.
  • Prepares and submits leave requests and vacation tracking forms.
  • High school diploma or equivalent.
  • Minimum of 2 years of relevant experience.
  • Skill in data entry with minimal errors.
  • Ability to communicate effectively in both oral and written form.
  • Ability to work evenings, nights, and weekends as necessary.
  • Skill in collecting, organizing, and analyzing data.
  • Ability to work independently and collaboratively.
  • Health insurance
  • Dental insurance
  • Tuition remission
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