Clinical Business Representative 3 - Lennar

University of Miami•Coral Gables, FL

1d•Onsite

About The Position

The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. This role involves performing general administrative and receptionist functions, including answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The incumbent assists patients in a courteous, efficient, and professional manner, ensuring adherence to divisional and departmental service standards. The position is within UHealth-University of Miami Health System, South Florida's only university-based health system, which provides leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, UHealth serves South Florida, Latin America, and the Caribbean, with physicians representing over 100 specialties and sub-specialties, handling more than one million patient encounters annually. The institution is recognized worldwide for outstanding teaching, research, and patient care.

Requirements

High school diploma or equivalent
Minimum 2 years of relevant experience
Skill in data entry with minimal errors
Ability to communicate effectively in both oral and written form
Ability to work evenings, nights, and weekends as necessary
Skill in collecting, organizing, and analyzing data
Ability to work independently and/or in a collaborative environment
Commitment to the University’s core values

Responsibilities

Assists the department in managing expectations surrounding pre- and post-patient care.
Obtains or reviews all patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.