Clinical Business Operations Representative 3 (HYBRID)

University of Miami•Miami, FL

10d•Hybrid

About The Position

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Clinical Business Operations Representative 3 to work hybrid at the UHealth Medical Campus. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to preand post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. The Clinical Business Operations Representative 3 for Neuro-Oncology supports the timely resolution of issues related to pre- and post-care within daily clinical operations. This role helps ensure patients receive coordinated, efficient, and professional support while maintaining divisional and departmental service standards.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 2 years of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Nice To Haves

Any relevant education, certifications and/or work experience may be considered.

Responsibilities

Assists the department in managing expectations surrounding pre- and post-patient care.
Obtains or reviews all patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patientinformation.
Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls,and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow ofthe practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Answer phones, triage, and follow-through on messages and information requests from pediatric and Neuro-oncology patients using UChart, as well as internal and external customers.
Work closely with Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work.
Coordinate, confirm, and supervise appointments for patients.
Appointment Escalations and clinic confirmations for Inpatient Director, and Inpatient APP
Coordination of care for Oncology patients
Coordination of care for Post Discharge for Oncology patients