Clinical Business Operations Representative 2 (Naples, FL)
About The Position
The Bascom Palmer Eye Institute is currently seeking a Full-Time Clinical Business Operations Representative 2 to work onsite in Naples. This role facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, including answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient, and professional manner, ensuring adherence to divisional and departmental service standards.
Requirements
- High school diploma or equivalent
- Minimum 1 years of relevant experience
- Skill in data entry with minimal errors.
- Ability to communicate effectively in both oral and written form.
- Ability to work evenings, nights, and weekends as necessary.
- Skill in collecting, organizing, and analyzing data.
- Ability to work independently and/or in a collaborative environment.
- Commitment to the University’s core values.
Responsibilities
- Assists the department in managing expectations surrounding pre and post patient care.
- Obtains or reviews all patient demographic information, insurance information and referral numbers.
- Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
- Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
- Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
- Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
- Provides coverage for responsibilities of co-workers when assigned or as need arises.
- Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
- Maintains confidentiality of all information.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Benefits
- competitive salaries
- comprehensive benefits package including medical, dental, tuition remission and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
