Clinical Business Operations Representative 1

University of Miami•Miami, FL

About The Position

The Department of Urology is currently seeking a full time Clinical Business Operations Representative to work in Miami. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Requirements

Education: High school diploma or equivalent
Experience: Minimum 1 year of relevant experience
Must be fluent in English and Spanish.
Ability to exercise sound judgment in making critical decisions, often in relation to patient care, or your physician, if assigned one.
Skill in completing assignments accurately and with attention to detail.
Assignments must be completed within a reasonable, expected time frame, as directed by your manager or physicians.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to work independently and/or in a collaborative environment.
Ability to communicate effectively in both oral and written form.

Responsibilities

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Carries out administrative duties such as filing, typing, copying, scanning, eFax, etc.
Supports physicians, APRN, and other CBOR team members by performing tasks related to organization and strong communication