Clinical Business Analyst I

Massachusetts Eye And Ear • Somerville, MA

316d

About The Position

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. This role is primarily focused on the Epic Optime, Anesthesia, Cupid, ASAP and Pheonix. The candidate will also be responsible for supporting several internally developed applications that integrate with Epic. This role supports clinical users of Brigham and Women's Hospital and Brigham, Women's Faulkner Hospital, and Foxborough procedural areas. The candidate will act as a key liaison between the operational and clinical community and Enterprise teams. The Clinical Business Analyst will use their knowledge of application functionality, system processes and clinical workflows to provide exceptional customer support and troubleshooting. Support consists of telephone support, along with classroom, and at-the-elbow support in patient care areas.

Requirements

• Bachelor's Degree in Computer Science or related field required.
• 1-2 years of Analytics/Systems Development Experience required.
• Experience providing end user support, preferably in a healthcare setting.
• Problem-solving skills.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Ability to learn quickly.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Responsibilities

• Primarily function in a support-based role working with end-users through day, overnight and weekend call on a rotating basis.
• Provide in-person support at Brigham and Women's Hospital and Brigham and Women's Faulkner and distributed offsite locations.
• Provide off hours (weekends and/or evenings) on-site support multiple times per year for Epic upgrades and other organizational project 'Go-Lives'.
• Create, or update, change related training and communication materials as it relates to the above supported Epic module changes.
• Document and analyze business processes and drive business process improvement workflows.
• Functional and technical requirements definition.
• System testing/quality assurance.
• Identify system and related operational issues and provide recommended solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree