Clinical Associate

Rendr•New York, NY

About The Position

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County. Rendr 360 is a department of Rendr which provides centralized support to our medical practices: care management, care coordination, continuous quality improvement, etc. We are a growing division with many patient-centered projects which provide continuity of care for patients between office visits to help improve clinical outcomes and patient satisfaction. Our Clinical Associates support the provision of excellent care for our patients between medical visits. They relay normal clinical results to patients in a timely manner, assist in the coordination of specialty referrals from primary care providers, and obtain pre-approvals for tests. They help schedule our patients for future appointments, monitor quality metrics, and help close important quality care gaps.

Requirements

Bilingual in English and Chinese (Mandarin or Cantonese) required.
High School Diploma or GED
Ability to multi-task and use multiple systems, including our EMR to provide medical information and patient support/follow up after the clinical visit.
Passionate about high-quality patient care and patient satisfaction.
Courteous, empathic, and professional manner.
Strong communication, interpersonal, and organizational skills.

Nice To Haves

Prior medical office experience preferred but not required.
Some knowledge of medical terminology preferred but not required

Responsibilities

Assist clinicians on various tasks including follow-up care, patient care notification, care gap closure, and patient scheduling.
Responsible for high volume of in-bound and out-bound phone calls, emailing online inquiries, and confirming appointments.
Support patient care by generating patient letters, archiving reports in the EMR, printing lab results, and related tasks.
Assist with various quality, care coordination, and population health projects.