Clinical Associate I

Ellison Medical Institute • Los Angeles, CA

1d • $25 - $31

About The Position

The Ellison Medical Institute is seeking a reliable and detailed-oriented front office administrator to join its Oncology and Preventative Health clinic. The Clinical Associate I is a key member of the clinic, serving as the primary point of contact for patients and visitors while supporting the clinic’s commitment to exceptional, patient-centered care.

This role ensures efficient front-office operations by scheduling patient appointments, managing incoming communications, maintaining accurate medical records, and overseeing registration and insurance processes.

Reporting to the Clinic Manager, the Clinical Associate I contributes to operational excellence and a seamless patient experience that supports the Institute’s broader mission of delivering high-quality, compassionate oncology and preventative medicine services.

Requirements

• High School Diploma / GED required; Associate’s Degree preferred.
• A minimum of 6 months to 1 year of work experience is required, experience in a healthcare or customer service setting is preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail for accurate maintenance of patient records and communications.
• Proficiency in electronic health records (EHR) systems and office software, including Microsoft Office Suite, Outlook, and Adobe Acrobat.
• Critical thinking and problem-solving skills.
• Knowledge of and adherence to privacy regulations, including HIPAA.
• Ability to maintain discretion and confidentiality.
• Effective time management to handle multiple tasks and prioritize responsibilities.
• Attention to compliance and regulatory requirements.
• Patience and empathy in addressing patient inquiries and concerns.
• Team collaboration and adaptability.

Responsibilities

• Patient Access & Experience: Serve as the first point of contact from registration through discharge, ensuring a welcoming, professional, and seamless patient experience. Accurately collect, verify, and update demographic, insurance, benefits, and care team information to support proper registration, billing integrity, and continuity of care. Facilitate efficient check-in and check-out processes.
• Appointment & Infusion Scheduling: Coordinate and schedule patient appointments, including follow-up and infusion visits. Confirm upcoming appointments, maintain schedule accuracy, and support clinic flow to ensure timely access to care.
• Front Office Communications: Manage incoming calls via multi-line phone system, triage inquiries appropriately, route calls to clinical or administrative staff, and document messages accurately to ensure timely resolution and follow-up.
• Medical Records & Documentation Management: Maintain accurate and complete patient records within the Electronic Health Record (EHR) system. Obtain, upload, and organize clinical documentation to support care coordination.
• Correspondence & Document Processing: Process incoming faxes and electronic correspondence, ensuring timely review, accurate documentation, and appropriate distribution to care team members.
• Administrative & Operational Support: Provide administrative support to ensure efficient front-office operations and overall clinic workflow. Assist providers with internal and external meeting scheduling and preparation of related materials as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED