CLINICAL ASSISTANT SHERIDAN

Volunteers of America Northern Rockies•Sheridan, WY

2d•Onsite

About The Position

The Clinical Assistant provides administrative support to patients and the treatment team at the Sheridan residential treatment facilities. The Clinical Assistant is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

Requirements

Effective communicator, both oral and written
Respectful and professional toward treatment team and patients
Calm under pressure and during a crisis
Ability to prioritize multiple demands and meet tight deadlines
Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
Associate degree in business plus two (2) years of related work experience or High school diploma or equivalent plus a minimum of five (5) years of business, customer service, human service, or relevant experience
Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and electronic databases

Nice To Haves

Previous Human Services training and experience in the addiction field

Responsibilities

Maintain daily patient lists, ensuring census data is accurate
Submit monthly national VOA statistical data
Ensure patients complete all paperwork, and all intake/discharge processes are completed
Provide administrative support for all written correspondence
Responsible for all Release of Information requests
Answer multi-line phone system
Enter data into the Electronic Health Record database, keep all scanning up-to-date
Assist patients with the completion of Addiction Severity Index (ASI) assessment and discharge surveys
Send out completed discharge summaries
Assist with event planning
Obtaining food stamp benefits for patients in a residential program
Perform Recovery Mentor duties as needed
Transport patients as needed
Other duties as assigned