Clinical Assistant - Pre-Op/PACU

Mayo Clinic • Jacksonville, FL

96d

About The Position

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits which include: daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtain or verify patient demographics and properly advise patients of scheduling delays or changes to the appropriate individuals, and serving as a direct contact and resource to the patient. Perform related clerical duties such as processing prior authorizations which may include fax and on-line requests, as well as processing patient appointment communications and related materials.

Requirements

• High School Diploma or GED.
• Two years of customer service experience in relevant fields.
• Ability to complete a Medical Terminology course within six months of employment if lacking medical education or experience.
• Computer skills including Windows-based applications and internet use.
• Ability to work independently and be goal-directed.
• Strong organizational skills.
• Effective multitasking without compromising quality.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations and remain calm under stress.
• Demonstrated empathy and positive communication.

Nice To Haves

• Associate's Degree in a healthcare-related field.
• Coursework in Administrative Clinic Assistant, Medical Office, Medical Assistant, or Health Care/Medical Receptionist.

Responsibilities

• Facilitates patient visits and supports health care providers.
• Anticipates and responds to patient needs and requests.
• Coordinates details of patient visits in a multispecialty medical practice.
• Prepares patients and completes pre-examination record information.
• Manages the flow of patient materials.
• Obtains or verifies patient demographics.
• Advises patients of scheduling delays or changes.
• Serves as a direct contact and resource to patients.
• Processes prior authorizations including fax and online requests.
• Processes patient appointment communications and related materials.

Benefits

• Basic Life Support (BLS) certification required.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED