Clinical Assistant - Ambulatory Float Pool

Mayo Clinic • Jacksonville, FL

94d

About The Position

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits which include: daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtain or verify patient demographics and properly advise patients of scheduling delays or changes to the appropriate individuals, and serving as a direct contact and resource to the patient. Perform related clerical duties such as processing prior authorizations which may include fax and on-line requests, as well as processing patient appointment communications and related materials.

Requirements

• High School Diploma or GED.
• Two years of customer service experience in relevant fields.
• Individuals without relevant medical education or experience must complete a Medical Terminology course within six months of employment.
• Requires computer skills including Windows-based applications and internet use.

Nice To Haves

• Associate's Degree and coursework in a healthcare related field preferred.
• Experience as an Administrative Clinic Assistant, Medical Office, Medical Assistant, or Health Care/Medical Receptionist.

Responsibilities

• Facilitates patient visits and supports health care providers.
• Anticipates and responds to patient needs and requests.
• Coordinates details of patient visits in a multispecialty medical practice.
• Prepares patients and completes pre-examination record information.
• Manages the flow of patient materials.
• Obtains or verifies patient demographics.
• Advises patients of scheduling delays or changes.
• Serves as a direct contact and resource to patients.
• Processes prior authorizations including fax and online requests.
• Processes patient appointment communications and related materials.

Benefits

• Basic Life Support (BLS) certification required.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED