Clinical Applications Supervisor 2 - Client Services - FT - Day

University of California, Irvine-posted about 2 months ago

Full-time • Mid Level

Irvine, CA

101-250 employees

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Position Summary: Incumbent consults with departments to determine their computing needs related to HAIS services specific to Perioperative and Biomedical Device Integration, including coordination, planning and scheduling of work assignments and training. Coordinates all projects with department heads and project leads. Provides assistance on a variety of computing issues to faculty, staff, and students on an individual and/or group level. Responsible for developing and implementing policies and procedures to support services. Participates in the evaluation, development and documentation of hardware and software standards for the Medical Center. Responsible to effectively supervise a group of HAIS unit employees.

Consults with departments to determine their computing needs related to HAIS services specific to Perioperative and Biomedical Device Integration
Coordinates, planning and scheduling of work assignments and training
Coordinates all projects with department heads and project leads
Provides assistance on a variety of computing issues to faculty, staff, and students on an individual and/or group level
Responsible for developing and implementing policies and procedures to support services
Participates in the evaluation, development and documentation of hardware and software standards for the Medical Center
Responsible to effectively supervise a group of HAIS unit employees

Ability to work flexible hours, including nights and weekends including possible overtime during Go-Lives
Working knowledge of wireless network configurations and limitations related to a clinical environment
Demonstrated supervisory skills
Understanding of Networking terminologies
Extensive experience with Windows Operating Systems
Ability to establish and maintain effective working relationships across multiple departments including IT and external vendors/customers
Ability to balance multiple projects and competing priorities
Demonstrated experience with completing projects and acting as a project manager / lead
Excellent written and verbal communication skills in English
Ability to actively seek and troubleshoot problems and issues
Prior experience supporting and configuring BioMedical Devices and interfacing to documentation systems such as Allscripts, Epic or Cerner
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Working knowledge of integration middleware such as Capsule, DeviceConX and Corepoint
Minimum two years experience with Clinical Informatics and Biomedical Device Integration
Experience with various deployment systems such as Microsoft SCCM
Ability to apply logical troubleshooting, documentation and analysis techniques for the purpose of Problem and Incident resolution
Must be willing to participate in on call duties that would extend outside normal business hours
Knowledge of ITIL and Best Practices as it relates to the healthcare environment
Must be able to provide proof of work authorization

Demonstrated supervisory experience in an IS department
Prior experience assisting end users in Perioperative / Anesthesia / Clinical environments with Device Integration or at-the-shoulder support
Knowledge and understanding of ServiceNow as an ITIL platform
Epic Certification in OpTime, Anesthesia, Bridges or EpicCare
Experience supervising a 24/7 team in a high paced environment

medical insurance
sick and vacation time
retirement savings plans
access to a number of discounts and perks

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