Clinical Applications Program Manager - Remote

Premise Health Systems-posted 3 months ago

$87,000 - $97,000/Yr

Full-time • Mid Level

Remote • East Pensacola Heights, FL

5,001-10,000 employees

Ambulatory Health Care Services

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Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com. This role is part of the IT Clinical Applications team, reporting to the Director of IT Applications Optimization (ITAO), and is responsible for leading the planning, organization, and execution of Epic enhancements and optimizations. The Clinical Applications Program Manager serves as the owner of the Epic program, taking accountability for end-to-end program activities and ensuring consistent, high-quality delivery. The Clinical Applications Program Manager interfaces and collaborates with Enterprise Project Management Organization (EPMO), Implementations, Operations, Client Reporting/Business Intelligence, Growth, Product, Marketing, and Medical Leadership teams. This role is the central source of communication for Epic quarterly releases, upgrades, and the supporting processes that enable the ITAO release framework. Success in this position requires a proactive mindset, strong leadership, and accountability for results. The Program Manager is expected to anticipate challenges, take initiative, and drive alignment across stakeholders to ensure successful execution of Epic-related initiatives. This is a Full Time, Remote, Clinical Applications Program Manager role.

Owns the Epic release management program, providing leadership and accountability for the execution of upgrades and enhancements.
Leads end-to-end release activities including scheduling, planning, scope assessments, stakeholder communications, issue resolution, and go-live support.
Takes accountability for ensuring release cycles are predictable, well-communicated, and consistently executed.
Partners with cross-functional leaders to align priorities, drive adherence to timelines, and remove barriers.
Anticipates risks, develops mitigation strategies, and ensures escalations are managed effectively.
Serves as the primary liaison between IT Applications Optimization and third-party vendors, owning processes such as Epic third-party access approvals, contract renewals, vendor risk assessments, and training/proctoring requests.
Establishes and maintains centralized communication plans and progress reporting to ensure executive and stakeholder visibility.
Manages small projects and special initiatives, taking responsibility for successful delivery and alignment with broader organizational goals.
Maintains program documentation, ensures adherence to policies, and drives process improvements that enhance quality, efficiency, and scalability.
Leads collaboration with Epic BFFs across the organization to ensure alignment and effective communication.
Performs administrative and operational responsibilities for application teams, including ServiceNow demand/project management, SharePoint access, and invoice review.
Drives continuous improvement by identifying opportunities to optimize program practices, championing adoption of best practices, and implementing sustainable solutions.
Performs other duties as assigned.

Bachelor's degree or equivalent work experience required
7+ years of project / program management experience, 2+ years of which is in the healthcare industry a plus
Proven track record of increasing responsibility of managing large, complex projects and activities
Experience applying project management and/or Agile software development methodologies and practices (PMP, ACP, or Scrum Master Certification)
Experience working cross-functionally, building relationships, and leading teams in a collaborative environment to achieve alignment and outcomes.
Prior Epic Application experience a plus
Prior ServiceNow experience a plus
Occupational Health project management experience a plus
Demonstrated ability to own and lead programs with accountability for outcomes, taking concepts from idea to completion and ensuring measurable results.
Strong program management abilities, including the capacity to motivate, influence, and direct in a complex and rapidly changing environment.
Exceptional verbal and written communication skills, including presentation development, meeting facilitation, and the ability to collaborate with staff at all levels, senior leaders, business partners, and vendors.
Exceptional organizational skills, with the ability to oversee multiple projects simultaneously, manage time effectively, and maintain strong attention to detail.
Complex problem-solving abilities, critical thinking, and analytical skills to anticipate needs, address challenges, and drive solutions independently while fostering collaboration across teams.
Proven ability to assess processes, identify opportunities for improvement, and deliver actionable insights that guide organizational decision-making.
Intermediate-level skill with MS Office Suite, MS Project, ServiceNow, video conferencing tools (Teams, etc.), and collaboration tools (SharePoint, Teams, etc.).

Prior Epic Application experience
Prior ServiceNow experience
Occupational Health project management experience

Medical, dental, vision, life and disability insurance
401(k) program with company match
Paid holidays and vacation time
Company-sponsored wellness program
EAP
Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents

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