This role is responsible for supporting and optimizing information systems, including the EHR, by training and assisting users, maintaining system access, and serving as a liaison between IT, quality, and operations. The position evaluates workflows, processes, and change requests to identify opportunities for efficiency and improved patient care, while also managing projects to ensure effective communication, scope, schedule, and quality outcomes. Acting as a subject matter expert and owner of assigned systems, the role ensures data integrity, performs analysis and reporting to support operations, quality initiatives, and regulatory requirements, and assists in developing methodologies for performance improvement and patient satisfaction measurement. With a focus on customer service, collaboration, and problem-solving, this position plays a key part in promoting a positive culture and driving continuous improvement across the organization.