Clinical Applications Analyst I - EPIC Blood Bank/Beaker Full Time Days

East Tennessee Children's Hospital

About The Position

This position is responsible for the implementation of low complexity tools and processes, and the proactive support and maintenance of clinical information systems. Works under direct supervision to effectively scope, plan, and deliver on customer requests to include break fix issues and projects. Leads and coordinates projects with low complexity. Utilizes best practices to implement and document consistent builds. Takes ownership of issues, is highly responsive to customers, and shows an aptitude for the development and documentation of customer requirements. This position primarily supports the Blood Bank and Beaker applications of the Epic EHR system. Come work where you can make a difference everyday. At East Tennessee Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time. Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

Requirements

High School Diploma
Three years’ experience in Information Technology, clinical operations, or related field. Degree may be used to substitute years of work experience.
Excellent oral and written communication skills.
Service oriented.
Able to work independently, think critically, and problem solve.
Is proactive and makes routine decisions independently.
Must have above average problem-solving skills.
Excellent organizational, time management and customer service skills.
Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.

Responsibilities

Serves as the IT contact and resource for assigned user departments and develops understanding of their business and information requirements.
Determine information needs of operational departments and presents potential solutions.
Implement system changes that are low in complexity following Change Management policies and procedures.
Gains an understanding of and sensitivity to the users’ environment and information needs.
Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience.
Assists with on-going support, problem diagnosis, and problem resolution related to assigned clinical information systems.
Assists with coordination of problem resolution with users, other IT personnel, and vendors.
Assesses problem situations with care and considers all aspects before pursuing a solution; seeks advice from management appropriately.
Ensures system changes are thoroughly tested before placing in production; following department change management policies and procedures and monitoring results before signing off on changes made.
Establishes and maintains a good rapport with users and other personnel.
Demonstrates good analytical ability in evaluating existing systems.
Assists user departments in user training, documentation, and development of policies and procedures related to information systems.
Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, and presentation.
Assists with development of training material; conducts informative training classes and one-on-one training as assigned.
Demonstrates good written communication skills; writes documents and reports clearly, concisely, and grammatically correct.
Gains knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures.
Maintains end user system security in compliance with information security policies and procedures.
Ensures system access provided is appropriate for the end user role.
Ensures completion of access and termination requests meet or exceed the required timelines as stated in the information systems security policy and procedure.
Conducts regular audits to ensure continued need for access by end users.
Reports breaches in security to appropriate IT management in a timely manner.