Clinical Application Support Specialist II- RO

GE HealthCare

About The Position

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care. https://www.mimsoftware.com/ As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training. The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Radiation Oncology experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience. Please note - although we will consider candidates in all time zones - our preference is to find someone located in MST and PST time zones.

Requirements

A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred
3 + years of clinical or medical experience
BS RT (T) or CMD Certification preferred but not required
Strong written and verbal communication, organizational, and time management skills
Ability to actively listen and anticipate customer needs with an empathetic mindset
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
Ability to work with a flexible schedule

Nice To Haves

BS RT (T) or CMD Certification preferred but not required
A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred

Responsibilities

Learn specialized industry-specific software and apply this knowledge to support MIM customers
Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
Facilitate training sessions for team members, along with cross-functional teams
Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
Ensure customer satisfaction for every step of the customer’s support journey
Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
Contribute to departmental operational improvement initiatives