Clinical Application Specialist – Remote (CA or AZ-Based)

Visionix USA Inc • San Jose, CA

93d

About The Position

We are seeking a highly skilled and experienced Clinical Application Specialist (CAS) to join our team. This is a remote role with frequent travel across the United States. The ideal candidate is a certified ophthalmic technician or clinical educator with strong presentation skills, a deep understanding of ophthalmic technology, and a passion for customer education and support. As a Clinical Application Specialist, you will be responsible for delivering a best-in-class installation and training experience to customers across the U.S. This includes hands-on setup, clinical education, and ongoing support for Visionix and Optovue product lines.

Requirements

• A.S. degree or equivalent experience required.
• 10+ years of clinical experience in optometry or ophthalmology.
• 5+ years as a Clinical Application Specialist preferred.
• JCAHPO COT or COMT certification required.
• Advanced knowledge of OCT, refractive technologies, and eye anatomy/physiology.
• Strong presentation and training skills across varying education levels.
• Technical proficiency in Microsoft Windows and networking.
• Must be able to lift 50 lbs and travel frequently.
• Valid US driver’s license, reliable transportation, and the ability to use personal credit cards for reimbursed travel expenses.
• Fluent in English (written and spoken).

Responsibilities

• Unpack, Install, configure, and train customers on a variety of diagnostic devices, including Visionix systems (VX650, VX130+, VX120DE, VX110, VX65, EyeRefract) and Optovue OCT systems (iVue80, iScan80, iFusion80, Solix).
• Deliver product training to physicians and staff to ensure proper usage and optimal patient outcomes.
• Perform data transfers and system networking (in collaboration with customer IT teams).
• Troubleshoot installation or setup issues and escalate as needed to service or R&D teams.
• Support the sales team with the installation and clinical issues.
• Manage and book all travel arrangements in accordance with company policy.
• Complete and submit training documentation in a timely manner (within one week).
• Provide outstanding customer service and act as a clinical resource post-installation.
• Support trade shows, international client training, and clinical research data collection.
• Assist with the tracking of installation and training paperwork to keep outstanding compliance with regulatory.
• Assist in the development of training materials (written and video).
• Represent the Clinical Applications department in product development and internal meetings.
• Maintain professionalism and a clean, organized installation area.
• Stay adaptable with evolving product lines and new technologies.
• Assist in other projects or duties, as requested.

Benefits

• Competitive salary and full benefits package.
• 401(k) Retirement Plan.
• Medical, dental, vision, life, and disability insurance.
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 11-50 employees