Clinical Advocate - Remote

UnitedHealth Group•Orlando, FL

1d•$24 - $43•Remote

About The Position

Opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds—the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together. At Surest, we are passionate about improving the health of our members! The Clinical Advocate is responsible for supporting Surest members throughout their health journey to assess needs, educate and provide resources. The Clinical Advocate will also focus on members with medical questions and concerns and screen for health and social determinant issues. This position reports to the Clinical Operations Manager and has no direct reports. If you reside within EST time zone, you’ll enjoy the flexibility to work remotely as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Current unrestricted LPN license or Medical Assistant certification
2+ years of clinical experience in a hospital, acute care, direct care, rehab facility or care coordination
2+ years of clinical experience in family medicine field
Proven experience working in a fast paced multitask environment
Experience with motivational interviewing
Proficiency with Microsoft Word, Excel, Outlook and Teams
Reside in the EST time zone to support 8:00am - 5:00pm member base

Nice To Haves

Experience with artificial intelligence
Experience working in a virtual clinical role
Excellent communication skills- both written and verbal
Excel working in a constantly rapid changing environment
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Engage with Surest members telephonically and by email to identify needs and assist with benefit navigation, decision support and general medical information
Educate on the Surest plan benefit, provide resources and healthcare decision support with members
Screen for high-risk situations, including health and SDOH, and refer to appropriate sources
Establish trust with members
Track, assess and document member’s health plan
Identify high risk situations early and support members proactively to improve outcomes
Cross trained to assist with other disease/condition focused needs for the member
Provide expert consultation to other Clinical Advocates on the team or other business units about medical conditions and other member’s needs
Identify and execute on process improvement opportunities
Personal development
Team engagement and connecting
Other Surest/UHG activities and development