The Clinical Advocate - Oncology - Remote in PST

UnitedHealth Group Inc.•Seattle, WA

50d•$23 - $42•Remote

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together At Surest, we are passionate about improving the health of our members! The Clinical Advocate- Renal is responsible for supporting Surest members throughout their health journey to assess needs, educate and provide resources. The Clinical Advocate - Oncology will also focus on members with oncology questions and concerns and screen for health and social determinant issues. This position reports to the Clinical Operations Manager and has no direct reports. If you reside within PST time zone, you will have the flexibility to work remotely as you take on some tough challenges. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Current unrestricted LPN license OR Medical Assistant certification
2+ years of clinical experience in a hospital, acute care, direct care, rehab facility or care coordination
2+ years of clinical experience in Oncology field
Experience with Motivational Interviewing
Proven experience working in a fast paced multitask environment
Proficiency with MS Office- Word, Excel, Outlook, Teams
Proven excellent communication skills- both written and verbal
Proven to excel working in a constantly rapid changing environment
Reside in the PST time zone to support 8:00 - 5:00 member base

Nice To Haves

Bachelor's Degree in health - related specialty
Comfortable questioning status quo and proposing ideas for improvement
Bi-lingual
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Responsibilities

Engage with Surest members telephonically and by email to identify needs and assist with benefit navigation, decision support and general oncology information
Educate on the Surest plan benefit, provide resources and healthcare decision support with members
Screen for high-risk situations, including health and SDOH, and refer to appropriate sources
Establish trust with members
Track, assess and document member's health plan
Identify high risk situations early and support members proactively to improve outcomes
Cross trained to assist with other disease/condition focused needs for the member
Provide expert consultation to other Clinical Advocates on the team or other business units about renal disease and other member's needs
Identify and execute on process improvement opportunities
Personal development
Team engagement and connecting
Other Surest/UHG activities and development