Clinical Administrator Lead

About the position

As the Clinical Admin Lead, you will oversee a team responsible for managing key administrative functions within the IOP groups, including scheduling, process adherence, and ensuring accurate completion of required checklists. Your role will be crucial in maintaining operational efficiency, team performance, and compliance, while supporting various departments in delivering high-quality care. Success in this role will be measured by the performance and productivity of your team, as well as your ability to prioritize and complete essential tasks to meet organizational goals.

Responsibilities

• Lead and oversee a team of Clinical Administrators, providing guidance, coaching, and support to ensure optimal performance and productivity.
• Foster a collaborative and inclusive team environment focused on achieving team goals and objectives.
• Track and report on KPIs such as scheduled vs. billed hours, quality audit scores, and CA to stack ratios.
• Continuously evaluate and optimize processes to enhance efficiency, accuracy, and scalability.
• Implement quality assurance measures and perform regular audits to validate the accuracy and completeness of IOP standards.
• Collaborate with stakeholders from various departments including admissions, care experience, and compliance to understand area of opportunity.
• Communicate effectively with internal teams to address client facing issues.

Requirements

• Bachelor's degree
• 2+ years experience working with young adults and adolescents required. Experience in the mental health field is preferred.
• Experience in program development and community outreach.
• Experience in alumni services, particularly in the mental health field, preferred.
• Ability to work flexible hours to meet the needs of the team and patients.
• Must be able to work in the evenings until 9pm MST and weekends as needed to accommodate event programming.
• Work authorized in the United States and native or bilingual English proficiency.
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.

Nice-to-haves

• Experience in the mental health field is preferred.
• Experience in alumni services, particularly in the mental health field, preferred.

Benefits

• Comprehensive benefits to all full-time, exempt employees.
• Total target base compensation for this role will be between $53,000 and $75,000 per year.
• Cash compensation may include stock options and other Charlie Health-sponsored benefits.