Clinical Administrative Receptionist

University of Pennsylvania•Woodworth, OH

6d•$19 - $25

About The Position

The primary function of this position is to perform all receptionist tasks, duties and responsibilities in Student Health and Counseling. This position will provide an array of patient focused services in highly customer service oriented manner which includes but not limited to scheduling of appointments, appointment book controls, answering phones, collection and data entry of patient-related information and facilitating access to care. It also requires being able to communicate effectively with staff and clinicians.

Requirements

High school diploma and 3 to 5 years experience in a health care setting, or equivalent combination of education and experience, are required.
Highly reliable and dependable.
Initiatives work independently with minimum amount of supervision.
Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
Ability to work effectively as a team member.
Highly responsible and reliable as well as courteous.
Unconditional ability to maintain patient confidentiality.

Nice To Haves

Familiarity with electronic medical records is preferable.

Responsibilities

Scheduling of appointments through automatic call distribution system (ACD) and Student Health EMR.
Answering questions, triaging to multiple other endpoints and coordination of care for patients seeking information and assistance.
Checking in students for individual appointments or groups and collaborating with clinical team for all urgent drop-in/walk-in students, responding to inquiries, registering and updating information in clinical chart.
Documentation: Scanning, logging in charts, ensuring demographics, contact and insurance information is accurate.
Checking out students, scheduling follow up, maintaining records.
Assist clinical staff as necessary with responding to student inquiries, immediate issues, trouble shooting problems.
Other duties and responsibilities as assigned.

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.