Clinical Administrative Coordinator

UnitedHealth Group • Chandler, AZ

205d • $17 - $31 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 4:30pm MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Chandler Regional Medical Center - 1955 W Frye Rd, Chandler, AZ 85224. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR Older
• 1+ years of experience in Healthcare Customer Service
• Experience with Release of Information (ROI) and medical record releases
• Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Ability to work onsite at Chandler Regional Medical Center - 1955 W Frye Rd, Chandler, AZ 85224
• Ability to work our normal business hours of 8:00am - 4:30pm MST, with occasional overtime or weekends.

Nice To Haves

• Experience with healthcare terminology
• Experience with policy and procedures within Arizona state law, federal, and HIPAA regulations
• Experience working in a hospital, physician's office or medical clinic setting
• A clerical or administrative support background
• Experience working in a call center

Responsibilities

• Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner.
• Ensure accuracy and provide clients and customers with the highest quality product and customer service.
• Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information.
• Ensure all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations.
• Engage in direct customer service, when applicable, and perform duties to project a positive image of the ROI department.
• Promote positive customer relations through prompt and courteous service.
• Review each request for validity according to request type and written guidelines, reject invalid requests, and provide timely feedback to requestors regarding non-valid requests for PHI.
• Maintain knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED