Clinical Administrative Coordinator - Remote in Louisiana

UnitedHealth Group•Metairie, LA

5d•$18 - $32•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Clinical Administrative Coordinator is responsible for managing both inbound and outbound calls, averaging approximately 75 calls per day, including cold calling and appointment scheduling for Comprehensive Wellness Assessments. Working within a queue system, the coordinator will confirm, cancel, and backfill appointments using our scheduling platforms. In addition to answering incoming calls and greeting members and visitors, the role involves coordinating educational sessions and maintaining a high level of productivity, with a required 100%25 performance metric based on appointment conversion rates. The coordinator will be part of a team of 12 to 35 members, participating in bi-weekly team huddles and quarterly one-on-one meetings to support collaboration and performance improvement. Every employee is expected to meet Peoples Health minimum requirements: Commitment: to our Members: We have the power to change our members’ lives by placing them at the center of everything we do daily Action: By working together and delivering quality service, we enhance the lives of our members through dedication and teamwork Responsibility: To continue to strive to be the best for our members by adapting and evolving to change, continuing professional development, and to never stop learning Excellence: By exceeding expectations and finding innovative ways to exceed standards, we are changing our members’ lives This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:30am – 5:00pm) CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime. We offer 1 week of paid training. The hours during training will be 8:30am – 5:00pm, Monday – Friday. Training will be conducted virtually from your home or may do in-person training for 3 days, depending on the location. If you reside within the state of Louisiana, you’ll enjoy the flexibility to telecommute as you take on some tough challenges.

Requirements

High School Diploma/GED (or higher)
6+ months of experience with cold calling
Intermediate level of experience with Microsoft Office -Microsoft Word, Microsoft Excel (filter, sort), and Microsoft Outlook including the ability to open, create, edit, save, and send documents, spreadsheets, and emails, other forms of documents
Ability to work any of our 8-hour shift schedules during our normal business hours of (8:30am – 5:00pm) CST, Monday – Friday
Must reside and work remotely from the state of Louisiana
Must be 18 years of age OR older

Nice To Haves

2+ years of experience in medical office
Experience working in a performance metric based role
Experience with high volume calling or call center work
Experience working with a phone queue

Responsibilities

Receive and place outbound calls via queue system and scheduling across all covered markets and Telehealth, document as needed.
Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member’s appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
Document action taken following incoming and / out outbound telephones calls that resulted in a change to schedule (i.e. reschedule, no - show, cancellations, etc.)
Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record
Support health information technology (HIT) in health care quality improvement
Work in coordination company - based security health information systems technology to ensure appropriate documentation of the member’s care coordination and record
Participate in ongoing training to ensure the records are accurate and secure
Follow corporate instruction based on Federal and State guidance related to health information documentation and security
Meet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumes. Reviews and updates Member demographics (i.e. address, telephone numbers, etc. in the electronic medical record (s)
Maintain accurate and organized call lists
Travel to other Service Centers for coverage as needed
Answer phones, perform multiple tasks and work independently