Clinical Administrative Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Like you, UnitedHealth Group is solid on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- 2+ years of customer service experience
- Intermediate level of proficiency with MS Word, Excel and Outlook
Nice To Haves
- Experience working within the health care Industry and with health care insurance
- Experience working in a hospital, physician's office, or medical clinic setting
- Experience in home health
- A clerical or administrative support background
- Knowledge of ICD-9 and CPT codes
- Previous experience with EPIC
- Experience working in a call center
- Bilingual English/Spanish
Responsibilities
- Ensure patient care is delivered in a timely manner and in compliance with state and federal regulations for home care through scheduling patients at time of intake and throughout certification period in compliance with physician orders
- Assure high quality customer-patient service to all internal and external customers primarily through telephone communications by answering incoming calls and inquiries from health care system representatives to coordinate with office and field clinicians
- Assist manager and clinicians to assure home care services including supervisory visits are scheduled and delivered in compliance with state and federal regulations through ongoing audit by monitoring of key reports and scheduling authorizations for ongoing visits
- Multi-task; utilizing multiple applications at a time
- Heavy phones and data entry
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
