Clinical Administrative Concierge
About The Position
This position blends high-level administrative tasks with a client-centric, concierge-style service in a private outpatient behavioral healthcare setting. Our Clinical Administrative Concierge will have strong customer service skills to ensure positive client experience and active engagement with our clinicians while maintaining our company’s high standard of care. Importance of Role Enhances client experience: The "concierge" aspect focuses on providing exceptional service and convenience for clients. Improves operational efficiency: The administrative and project management side of the role focuses on creating a more efficient and cohesive workplace between the clinical and administrative departments. Supports clinical staff by handling administrative and operational tasks to allow clinicians more time to focus on client care.
Requirements
- High school diploma or GED
- 3+ years’ experience delivering customer service in a behavioral healthcare setting
- Requires technical proficiency in EHR’s and Microsoft Office products
- Experience with medical terminology, HIPAA compliance, and healthcare concepts
- Excellent verbal and written communication skills
Nice To Haves
- College degree in a related field
Responsibilities
- Acts as the initial and primary point of contact for clients, families, and visitors, providing a high level of customer service.
- Responds to all inquiries for services by completing an intake or providing external referrals.
- Clinical support: manage communication between clients and clinicians. Ensures client paperwork is complete; appointments are scheduled/rescheduled, and phone calls are returned promptly.
- Assist clients in ensuring that all required paperwork and insurance information is obtained prior to service delivery
- Health insurance: Processing insurance eligibility, processing claims, and following up on outstanding claims.
- Accounts receivable: Managing and tracking outstanding balances owed by clients – creating and disseminating statements to clients.
- Project and operational management: Initiates or assists the Clinical Operations Manager in leading projects, identifies opportunities for operational improvements, and helps enhance department efficiency and cohesion.
- Liaison and coordination: Serves as a liaison between different departments and helps coordinate policy evaluation and implementation.
- Communication and reporting: Communicates directly with clients, clinicians, and other employees within the company. Ensures that communication is clear, concise, and understood by all parties, and that all inquiries are researched and resolved, if possible.
- Updates and maintains a referral network for clients requiring services outside of our practice.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
