Clinical & Administrative Associate

Beth Israel Lahey Health • Winchester, MA

93d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Working under the direction of a nurse, this position contributes to the Hospital’s mission by providing both clinical and administrative assistance on the unit. The clinical assistance involves performing basic procedures necessary to provide for the care, comfort and safety of patients. The administrative support involves keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This dual role staff position will have an impact on quality of care and patient satisfaction by providing for their physical and emotional needs and on patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record.

Requirements

• High School Diploma or G.E.D.
• Must have/be one of the following: Certified Nursing Assistant, Nursing student with completion of one medical-surgical clinical rotation, Three months clinical care experience, Graduate of the Winchester Hospital’s Clinical Associate Training Program
• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team
• Basic computer knowledge
• Excellent communication and customer service skills

Nice To Haves

• At least one year of previous work experience in an administrative support role
• Certified Nursing Assistant
• Basic Life Support certification

Responsibilities

• Assisting with activities of daily living
• Repositioning and ambulating patients
• Making an occupied and unoccupied bed
• Assisting in transporting patients, beds, supplies and equipment
• Collecting, labeling and transporting specimens
• Retrieving and signing out blood products
• Accurately performs point of care testing
• Obtains vital signs and weights
• Maintains accurate intake and output measurements
• Removes Foley catheters and saline locks
• Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety
• Sets up/breaks down rooms, ensuring expedient turnaround time
• Documents accurately, legibly and timely
• Answers the phone for the unit, answering questions, directing calls to other team members and/or taking messages
• Greets patients, visitors, volunteers, clergy and interdisciplinary staff members
• Processes physician and other orders utilizing the electronic medical record and manual orders
• Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues
• Receives admittance information
• Assembles a medical chart for the patient
• Maintains accurate and complete medical charts for the patients
• Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate
• Pages and contacts physicians for consults
• Schedules tests and other diagnostic services with other hospital departments and off-site providers
• Arranges ambulances and transport services
• Prepares the patient record for discharge
• Completes administrative/secretarial tasks in support of the nurse manager and the department

Benefits

• Comprehensive compensation and benefits
• Support for achieving a healthy and balanced life

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees