Clinical Admin Coordinator

UnitedHealth Group•Las Vegas, NV

1d•$18 - $32•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This is a full-time position Monday through Friday tentatively 6:30 AM - 3:30 PM subject to change. It may be necessary, given the business need, to work occasional overtime including some holidays. Our office location is 2716 N Tenaya Way, Las Vegas NV. We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment. This is high volume, customer service environment. You'll need to be efficient, productive and thoroughly dealing with our members over the phone. You also must be able to work on a flexible schedule that includes evening hours. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher) OR equivalent work experience
2+ years of customer service experience in a healthcare facility
Intermediate level of proficiency with Microsoft Word, Microsoft Excel and Microsoft Outlook
Knowledge of medical terminology
Ability to work onsite at 2716 N Tenaya Way, Las Vegas NV
Ability to work Sunday-Wednesday from 6:00am - 5:00pm, including some holidays
Must be 18 years of age OR older

Nice To Haves

Experience working within the health care Industry and with health care insurance
Experience working in a hospital, physician's office or medical clinic setting
Experience working in a call center
A clerical or administrative support background
Knowledge of ICD-9 and CPT codes

Responsibilities

Manage administrative intake of members
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers