Clinical Adherence Coach (RN/LPN)

Scene-posted 2 months ago
$65,000 - $70,000/Yr
Full-time
Baltimore, MD
51-100 employees
Publishing Industries
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As a Clinical Adherence Coach, you will play a vital role in enrolling and engaging with patients in a high-impact medication adherence program designed to improve their health outcomes. You will connect with patients daily through warm, motivational conversations, guiding them in medication adherence, addressing barriers related to social determinants of health, and offering personalized education and support. Your goal is to build trust, encourage program participation, and empower patients to take control of their health.

  • Conduct outreach via phone, text, and video to educate and enroll patients into the adherence program.
  • Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes.
  • Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary.
  • Complete nurse medication reconciliation phone consultations and video-based guidance on the correct administration of medications.
  • Review asynchronous video submissions of patients taking medication, ensuring proper administration and assessing for side effects or concerns.
  • Record short form educational and motivational videos to send to patients for personalized engagement and population-level health education.
  • Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention.
  • Assist patients with technical troubleshooting related to the company's mobile application and adherence platform.
  • Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines.
  • Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers.
  • Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers.
  • Utilize motivational interviewing techniques to engage patients in long-term adherence strategies.
  • Offer guidance on inhaler techniques, chronic disease management, and medication safety.
  • Support program improvement initiatives by providing feedback based on patient interactions and clinical observations.
  • Work closely with cross-functional teams to develop and refine patient engagement materials and protocols.
  • At minimum, Licensed Practical Nurse (LPN) license in good standing.
  • 3-5 years of related experience in patient engagement, health education, or care coordination.
  • Strong background in chronic disease management, medication adherence, and patient coaching.
  • Excellent oral and written communication skills with a warm, empathetic approach.
  • Ability to work in a fast-paced, patient-focused environment.
  • Proficiency in electronic health records (EHR), mobile applications, and digital health platforms.
  • Comfortable engaging patients via phone, video, and chat throughout the workday.
  • Experience assessing social determinants of health and connecting patients with resources.
  • Registered Nurse (RN) license in good standing.
  • Experience in telehealth, community health work, or digital health settings.
  • Certification in health coaching (e.g., Certified Health Coach, Integrative Health Coach, etc.) or willingness to obtain certification within a specified timeframe.
  • Knowledge of Directly Observed Therapy (DOT) models.
  • Bilingual in Spanish.
  • Experience working with Medicaid and Dual Eligible (DSNP) populations.
  • Familiarity with Salesforce or other CRM platforms.
  • Competitive salary range ($65,000 - $70,000)
  • Paid vacation, paid sick leave, plus paid holidays
  • Health, dental, vision, short and long-term disability
  • 401K retirement savings plan
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