Clinical Account Manager III - East Coast

Synaptive Medical Inc.

10d

About The Position

The Clinical Account Manager (CAM) role blends clinical excellence with strong sales initiative to focus on developing new business opportunities and ensuring continued success and growth within existing accounts. The CAM will maintain and grow Synaptive’s customer base by providing expert account management and clinical support to existing accounts as well as partnering with the sales and marketing team to build and grow new partnerships within their assigned territory.

Requirements

Bachelor of Science Degree in a related field (health sciences, medical technology, business, etc.)
3+ years of experience in clinical support, sales, or a related role in the medical device, robotics, or healthcare industry
Deep understanding of clinical workflows and operating room environments in combination with the use of technology
Strong customer relationship building and communication skills with experience in presenting complex information to diverse audiences and the ability to tailor communication styles to different stakeholders including surgeons, hospital staff, and hospital management
Demonstrated ability to develop, drive and close sales opportunities
Ability to work effectively as a sales team to accomplish business goals and adapt strategies to changing market conditions
Experience working cross-functionally with clinical applications, sales, marketing, product development, and service teams
Strong customer service approach with attention to detail and ability to bring customer satisfaction situations to a successful conclusion in a timely manner
A valid drivers license and USA passport is required with the ability to travel to customer accounts as required.

Nice To Haves

Experience with training in the use and applications of medical devices or equipment
Experience with neurosurgical products and technologies including robotics, navigation and optics
Experience working with and successfully engaging customer around disruptive medical technologies
Experience with operating room environment with proven success of collaboration and delivering training programs
Advanced Medical Terminology and/or familiarity with neurobiology and white matter connectivity

Responsibilities

Collaborate closely with sales and marketing to develop and implement sales strategies to meet business objectives
Effectively build relationships with stakeholders (neurosurgeons, RNs, schedulers, administration) as a clinical, technical and business resource
Utilize clinical expertise to prospect, qualify, and develop sales opportunities through targeted customer engagements
Provide product and clinical expertise to demonstrate Synaptive’s value with customers at sales events (demos, evals, marketing events, conferences, labs, etc.)
Lead clinical and sales support of Synaptive clinical evaluations at prospective accounts, with a focus on clinical excellence through demonstrating the functionality and clinical benefits to the account stakeholders
Actively drive negotiating and closing of sales opportunities in close collaboration with sales team to help facilitate a smooth and expedient sales process
Launch new accounts within assigned territory training customers to proficiently and independently use our technology
Work closely with sales operations to diligently track and report on sales activities, pipeline, and performance metrics
Be the primary account manager for existing accounts within assigned territory and maintain customer satisfaction working closely with the clinical application, sales, and service teams.
Continuously cultivate relationships with accounts to increase product utilization, adoption (expanding to other specialties, new users), and growth.
Develop and build resident awareness and engagement through activities such as demos, cadaver labs, courses, etc.
Provide clinical case support of all Synaptive surgical products inside and outside of the operating room as needed
Deliver Synaptive surgical product training and coaching pre-operatively and intra-operatively to surgeons and hospital staff
Manage and provide customer feedback to leadership, product management, engineering, and service team to resolve a customer concern or aid in product enhancement and development.
Prospect, qualify, and develop co-marketing opportunities collaborating with sales and marketing
Execute good administrative requirements and documentation practices, completing all required case reporting, continuous education and paperwork on time and accurately to ensure compliancy.
Actively engage in the 1:1 calls with manager(s), weekly/bi-weekly team calls, national team meetings, company townhalls and annual performance reviews.
Commit to continuous learning through active engagement in sales training, product updates, and remaining informed on market trends.
Local and non-local travel which would include periodic consecutive weeks of travel to support new site launches and set up, ensuring customers are proficiently trained and supported.
The employee may perform other related duties as necessary to meet the ongoing needs of the organization.