Clinical Account Executive (Chicago)

CDX Diagnostics, Inc.•Suffern, NY

17h•Onsite

About The Position

CDx Diagnostics is seeking a Clinical Account Executive (CAE) to promote and support WATS3D, a cutting-edge diagnostic platform for early detection of esophageal precancer. The CAE will drive clinical adoption and operational success across a defined territory, supporting gastroenterology practices of all sizes. This field-based role combines clinical training, customer support, and sales execution to ensure proper implementation and sustained use of WATS3D. The CAE acts as a key relationship-builder, educator, and problem solver, directly impacting both customer satisfaction and revenue growth.

Requirements

Strong clinical communication and training delivery
Proven account management and relationship-building skills
Solid understanding of reimbursement and workflow integration
Ability to prioritize and plan within a territory-based structure
High ownership, responsiveness, and execution focus

Responsibilities

Clinical Implementation & Workflow Integration
Deliver clinical education and hands-on training for physicians, nurses, and staff.
Ensure WATS3D is embedded within the patient care journey, from referral to post-procedure follow-up.
Address billing, reimbursement, and workflow logistics to minimize friction.
Provide in-office support to troubleshoot adoption and usage issues.
Serve as a clinical expert and trusted point of contact across accounts.
Territory Support & Sales Execution
Partner with RSM to execute tailored territory growth plans.
Support onboarding and ramp-up of new GI practices.
Conduct long-cycle sales planning, stakeholder mapping, and volume forecasting.
Identify and engage decision-makers, handle objections, and promote adoption.
Customer Relationship Management
Build and maintain strong relationships with providers and staff.
Proactively manage client retention and utilization efforts.
Collect field insights and share with internal teams to shape strategy.
Operational & Administrative Duties
Maintain accurate records in CRM and other IT systems.
Monitor specimen flow and adherence to collection/billing protocols.
Prepare reports, participate in internal initiatives, and attend trade shows.