Clinical Account Coordinator
About The Position
Position Overview: The Clinical Account Coordinator works collaboratively with and through MedOne personnel to effectively maintain clinical account processes, triage and resolve administrative and operational inquiries, and contribute positively to Clinical Account Management team and company goals. About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
Requirements
- Associate degree in business, communications, or related area or equivalent work experience in a related field
- Strong time management and prioritization skills in an environment that can present frequent interruption
- Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally
- Strong organizational skills to compile, track, and complete tasks independently and cross-functionally
- Proactively communicate task and issue status with clarity and concision
- Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint
- Ability to exercise discretion with sensitive clinical information.
Responsibilities
- Independently researches, analyzes, and resolves routine clinical account–related administrative issues and inquiries, collaborating with Clinical Account Managers and internal partners as appropriate.
- Assists Clinical Account Managers with day-to-day administrative duties, including monitoring and managing Clinical Team Help Desk requests and CAM-tagged issues.
- Triages incoming communications requiring Clinical Account Management input, including assisting with management of shared CAM group email inboxes and other intake channels.
- Categorizes and prioritizes requests based on urgency, clinical relevance, and required level of CAM involvement.
- Collaborates on projects involving gathering, organizing, and tracking clinical account data, documentation, and workflows.
- Interprets and communicates clinical operational processes and administrative workflows to assist with issue resolution and process improvement.
- Assists with administrative components of specialty review authorization processes, including specialty pharmacy assignment.
- Supports intake, review, submission, and tracking of specialty review authorization administrative applications.
- Coordinates with Pharmacy, Clinical, Operations, and Account Management teams to facilitate timely processing of requests.
- Works with Clinical Account Managers on new client, vendor, and clinical program onboarding tasks.
- Creates and maintains internal materials including templates, job aids, and training documentation.
- Contributes to CRM maintenance, reporting support, and workflow enhancement projects.
- Maintains confidentiality and compliance with HIPAA and organizational policies.
- Must possess a valid driver’s license, insurance, and reliable personal vehicle.
Benefits
- Competitive salary and bonuses that reward your performance.
- Comprehensive health, dental, and vision insurance + additional benefits
- 401(k) with company match to secure your future.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
- A vibrant and collaborative work culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
