Clinic Support Technician

ReviveRX and Ways2Well • Houston, TX

4d • Remote

About The Position

The Account Experience Technician is a vital support resource between pharmacy operations and the sales team. You’ll ensure timely prescription processing by resolving RX clarifications, managing clinic communications, maintaining accurate account data, and assisting with sales administrative tasks. In partnership with the Clinical Liaison Pharmacist, you’ll help triage and address clinic inquiries related to medications, dosing, and general product questions—ensuring clinics receive fast, accurate, and service-oriented support.

Requirements

• Certified Pharmacy Technician (CPhT) or state-licensed pharmacy technician (required).
• 3+ years of pharmacy experience; experience in a provider- or clinic-facing role is a plus.
• Service-oriented with a positive, proactive mindset.
• Confident asking questions and seeking clinical support when needed.
• Reliable, collaborative team player who takes ownership of outcomes.
• Strong prioritization, time management, and organization skills; comfortable meeting tight deadlines.
• Excellent verbal and written communication skills to build strong relationships across teams.
• Analytical problem-solver who acts with initiative.
• Flexible and adaptable in dynamic environments.

Responsibilities

• Proactively follow up on prescriptions requiring clarification to ensure efficient processing.
• Manage inbound clinic and provider communications within the scope of technician duties.
• Collaborate with Territory Sales Managers to address account-specific issues and provide exceptional service to clinics.
• Interface with PowerCRM to review and respond to sales team escalations, inquiries, and clarification needs.
• Partner with the Clinical Liaison Pharmacist for clinical questions outside technician's scope (e.g., dosing, medication selection, protocols).
• Maintain and update account records in pharmacy systems, including pricing, structure, and notes that support team visibility.
• Organize account information so it’s digestible for pharmacy and operations teams.
• Support sales administrative tasks, including product pricing setup and workflow documentation.
• Accurately log all communications and actions to ensure seamless handoffs across departments.
• Participate in cross-functional projects to improve internal efficiency and the provider experience.
• Perform other related duties as assigned.

Benefits

• Competitive compensation, benefits, and a collaborative work environment.
• Opportunities for leadership, creativity, and long-term impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed