Clinic Support Technician - Primary Care Float Pool

St. Peter's Health Regional Medical Center•Helena, MT

24d

About The Position

The Clinic Support Technician provides administrative and operational support to the ambulatory care team to help maintain efficient, safe, and patient-centered clinic operations. This entry-level role assists with non-licensed/certified tasks that support clinical and patient access and experience workflows, allowing licensed/certified staff to focus on direct patient care. This position is designed as a flexible, learning-oriented opportunity for individuals interested in exploring healthcare careers. Responsibilities include administrative processing, basic clinic support tasks, and operational assistance within defined scope. This role does not provide direct patient care or perform duties requiring clinical licensure or certification. The Clinic Support Technician does not replace Patient Access Specialists, Medical Assistants, or nursing staff but serves as a supplemental support role to improve team efficiency and patient access. The Clinic Support Technician works under the direction of clinic leadership and serves as a supportive member of the care team, contributing to smooth daily operations and a positive patient experience.

Requirements

Interest in healthcare careers preferred
Previous customer service, administrative, or volunteer experience helpful but not required
On the job training provided
Demonstrated ability to communicate in a professional and courteous manner with customer
Demonstrated ability to complete assigned work effectively
Ability to manage complex and multiple tasks within assigned timeframe
Ability to work independently with minimal direction, performs detailed assignments, and compile information with accuracy
Open to feedback and open to a changing environment, which requires flexibility in scheduling and department assignments
Able to read and write in order to complete medical reports and basic arithmetic is required
Maintains confidentially and professionalism at all times

Responsibilities

Retrieves and processes voicemails and enters messages into EHR for appropriate routing
Manages incoming RightFax documents and uploads, routes, or files documentation within EHR or OnBase as directed
Assists with scanning, indexing, and document management
Supports reminder calls, patient mailings, and basic patient outreach as assigned
Assists with data entry and clerical tasks to support clinic workflows
Maintains organization of shared workspaces and supplies
Promotes a positive, respectful, and team-oriented culture aligned with the mission, vision, and values of St. Peter’s Health
Assists with room turnover and basic clinic preparation tasks
Supports instrument and tool reprocessing according to established protocols
Restocks rooms, checks outdates, and maintains supply levels
Assists with equipment cleaning and preparation
Provides general operational support during busy periods to maintain clinic flow
Communicates effectively with patients and team members
Follows established workflows, policies, and safety standards
Maintains patient confidentiality at all times
Demonstrates professionalism and customer service when interacting with patients and team members
Seeks opportunities to learn and support team needs