Clinic Support Team Member
About The Position
Jamestown Family Health Clinic (JFHC) is seeking a dedicated and customer-focused Clinic Support Team Member to join our Admin Clinic team! This is a vital, full-time role responsible for managing patient health information and coordinating the administrative steps that make high-quality patient care possible. The ideal candidate will balance a high volume of administrative tasks—such as scheduling, referrals, and medical record processing—with a commitment to patient confidentiality and exceptional service. If you are an organized professional with a background in healthcare administration, we encourage you to apply.
Requirements
- Education: High School Diploma or equivalent.
- Experience: Minimum of two (2) years of administrative experience. At least one (1) year of experience specifically in a healthcare setting.
- Knowledge: Basic medical terminology and familiarity with common prescription medications.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with standard office equipment (copiers, faxes, scanners).
- Interpersonal: Exceptional verbal and written communication skills with a strong background in customer service.
- Compliance: Valid Washington State Driver’s License, ability to pass a criminal background check, and adherence to all current vaccine requirements for employment.
Nice To Haves
- Associate’s degree.
- Experience with multi-line telephone systems.
- Strong knowledge of Local, State, and Federal healthcare laws and regulations.
- Excellent organizational skills with the ability to work independently and prioritize multiple tasks.
- American Indian/Alaska Native preferences apply.
Responsibilities
- Patient Coordination: Check in patients for appointments, schedule follow-ups, and perform registration pre-visit work queues.
- Referrals & Authorizations: Process and track patient referrals for specialty care and tests; handle prior authorizations for patient services and pharmacy needs.
- Health Information Management: Process medical record releases, scan/commit documents to charts, and manage incoming e-faxes for Care Teams.
- Communication: Manage multi-line phone calls from patients and providers, prepare and send results letters, and provide information in alignment with JFHC policies.
- Compliance: Maintain strict adherence to HIPAA guidelines, CMS regulations, and safety standards (Occupational Exposure Control Plan).
- Data Entry: Register new patients in the Electronic Health Record (EHR) system with high accuracy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
