Clinic Support Specialist (On-Call)

Outside In•Portland, OR

30d•Onsite

About The Position

Outside In serves as a primary care home to a wide range of clients including, but not limited to, those who are low income and experiencing homelessness. The Clinic Support Specialist is essential to our multi-disciplinary medical team, filling a variety of roles. The Clinic Support Specialists provides patient intake and reception, conducts new patient registration including our "Onboarding" patient education, orientation process and insurance verification. They assist patients applying for and navigating the Oregon Health Plan insurance program. They provide outreach coordination for our school based health center. Bilingual Spanish & English is preferred for this position. The On-Call Clinic Support Specialist will be expected to cover shifts at both the Downtown Main Clinic at 1132 SW 13th Ave, Portland OR, 97205, and the East Clinic in Gresham at 16144 E Burnside St, Portland, OR 97233. On-Call Clinic Support Specialist must be available to fill a minimum of 5 full day shifts per month at the requested site.

Requirements

Microsoft Office Suite (Word, Excel, Outlook)
Windows Server
Electronic Health Record systems (Epic)
Bilingual spoken English/Spanish preferred.
Ability to handle crises and multiple tasks in a setting with a high volume of patients.
Excellent communication skills.
Strong reception and administrative skills, with high accuracy and attention to detail.
Ability to work with people from all backgrounds.
Able to work both independently and as a member of a team.
Able to quickly adapt to new technology and software

Nice To Haves

Current Oregon driver's license and clean driving record, preferred.
Medical office or medical terminology background preferred.

Responsibilities

Assist with training of front office staff and/or volunteers
Be an engaged team member of a Patient Centered Primary Care Medical Home care team
Oversee office equipment and medical records areas
Answer phone calls and assist with Call Center coverage, when needed
Coordinate with back clinic staff to ensure accurate scheduling of appointments
Maintain an environment conducive to patient comfort and confidentiality
Oversee patient intake and reception for multiple clinic shifts
Assist new patients with registration process
Provide referrals for clients to various community agencies as needed
Verify insurance eligibility, benefits and copayments
Assist qualified patients with applying for health insurance benefits as eligible
Accept cash, check, or credit card payments from clients, providing change, processing transactions and ensuring receipts balance
Assist with Mychart navigation
Promote accuracy and efficiency in front desk procedures and paperwork
Participate in process improvement projects that pertain to role
Assist providers and MA's with patient follow-up
Daily scanning, data entry and troubleshooting of patient paperwork using EMR
Provide intake, registration, scheduling and administrative tasks at our outreach sites including Milwaukee High School