Clinic Support Specialist

MetroEHS Pediatric Therapy•Sterling Heights, MI

1d•$18 - $22•Onsite

About The Position

Join our interdisciplinary team as a Clinic Support Specialist and become the friendly face, proactive problem‑solver, and logistical backbone at our thriving Pediatric Therapy clinic. In this role, you’ll welcome families, manage essential paperwork and authorizations, streamline communications, and support our clinicians—directly contributing to outstanding care, seamless operations, and a truly exceptional patient experience. If you are passionate about creating a warm, organized, and efficient environment where every family feels valued and our therapists can deliver their best work, we invite you to join our team and help us Reveal the Super in Every Child! About MetroEHS Pediatric Therapy For over 20 years, MetroEHS Pediatric Therapy has been a leader in providing integrated pediatric therapy services throughout Southeast Michigan. Our mission is to deliver evidence-based, intensive, multidisciplinary, and collaborative pediatric therapy that empowers children and their families to achieve their fullest potential. Our neighborhood therapy centers make it easy for families to access a comprehensive approach to therapy, offering Speech Therapy, Occupational Therapy, Physical Therapy, ABA Therapy, and Feeding/Swallowing Therapy in one center. Through play, acceptance, and joy, we embrace the complexities of each child, striving to create functional outcomes that enhance their quality of life. Why Join Us? Make a Meaningful Impact: Play a vital role in supporting children’s therapy services, ensuring every administrative task contributes directly to happier, healthier pediatric outcomes. Collaborative Family Atmosphere: Join a close-knit team that values open communication, mutual support, and celebrates each other’s successes. Competitive Compensation & Benefits: Receive a comprehensive package including medical, dental, vision, paid time off, and retirement matching. Community-Centered Culture: Be part of an organization committed to outreach, family education events, and local partnerships that enhance our community impact. Your Impact As a Clinic Support Specialist at MetroEHS Pediatric Therapy, you will: Create a Welcoming First Impression - You’ll greet families at the door, guide them to the waiting area, and ensure all intake paperwork and questionnaires are completed—setting the tone for a professional, caring experience. Support Therapist–Family Communication - When parents are delayed, you’ll stay with clients, keep them engaged, and proactively contact family members—helping maintain continuity of care and peace of mind. Streamline Information Flow - By processing, sorting, and routing mail, email, and faxes for Speech and OT staff, you ensure that critical referrals, reports, and updates reach the right people without delay. Optimize Schedules - You’ll coordinate client appointments, manage staff meetings, and sync therapists’ availability—maximizing productivity and minimizing downtime. Manage New Client Onboarding - From paperwork through patient-portal setup in our EMR, you guide new families through every step—ensuring a smooth, compliant start to services. Enhance Therapy Preparation - You’ll prepare materials, tidy therapy rooms, and support clients and parents as directed—enabling therapists to focus fully on effective intervention. Maintain Authorization and Billing Readiness - By communicating with case managers and insurers to add and update service authorizations, you keep treatment plans active and minimize payment interruptions. Oversee Clinic Supplies - Monitoring inventory and fulfilling supply orders or pickups ensures that therapists always have the tools they need to deliver quality care. Execute Essential Administrative Tasks - Through filing, data entry, record updates, competitive research, and other duties, you keep our operations running smoothly and our data accurate. Contribute to Team Success - You’ll take on additional projects as assigned by the Regional Operations Manager, Clinic Director, or Clinical staff—bringing flexibility and initiative to every aspect of clinic life.

Requirements

Associate’s Degree required
1-3 years of relevant experience, i.e.: office management, experience with children, &/or children with disabilities
Outstanding organizational skills
Ability to work with children, parents and/or people with disabilities
Ability to manage time effectively and prioritize tasks appropriately with strong attention to detail
Excellent communication and interpersonal skills
Committed to providing exceptional customer service
Proficient computer skills and able to operate general office equipment (printer, fax etc.) required
CPR certification required
Proficiency in Microsoft Office 365 required

Responsibilities

Create a Welcoming First Impression - You’ll greet families at the door, guide them to the waiting area, and ensure all intake paperwork and questionnaires are completed—setting the tone for a professional, caring experience.
Support Therapist–Family Communication - When parents are delayed, you’ll stay with clients, keep them engaged, and proactively contact family members—helping maintain continuity of care and peace of mind.
Streamline Information Flow - By processing, sorting, and routing mail, email, and faxes for Speech and OT staff, you ensure that critical referrals, reports, and updates reach the right people without delay.
Optimize Schedules - You’ll coordinate client appointments, manage staff meetings, and sync therapists’ availability—maximizing productivity and minimizing downtime.
Manage New Client Onboarding - From paperwork through patient-portal setup in our EMR, you guide new families through every step—ensuring a smooth, compliant start to services.
Enhance Therapy Preparation - You’ll prepare materials, tidy therapy rooms, and support clients and parents as directed—enabling therapists to focus fully on effective intervention.
Maintain Authorization and Billing Readiness - By communicating with case managers and insurers to add and update service authorizations, you keep treatment plans active and minimize payment interruptions.
Oversee Clinic Supplies - Monitoring inventory and fulfilling supply orders or pickups ensures that therapists always have the tools they need to deliver quality care.
Execute Essential Administrative Tasks - Through filing, data entry, record updates, competitive research, and other duties, you keep our operations running smoothly and our data accurate.
Contribute to Team Success - You’ll take on additional projects as assigned by the Regional Operations Manager, Clinic Director, or Clinical staff—bringing flexibility and initiative to every aspect of clinic life.