Clinic Support Manager (Full Time/Nassau)

METRO PHYSICAL & AQUATIC THERAPY•East Meadow, NY

48d

About The Position

Metro Physical & Aquatic Therapy is a leading provider of Physical, Occupational, and Speech Therapy — as well as Massage and Acupuncture. We pride ourselves on creating strong, lasting relationships with our patients, providers, and communities, and we’re deeply committed to investing in our team and workplace culture. If you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Days & Hours: Monday-Friday 10am-630pm

Requirements

Strong Microsoft 365 and outlook (accuracy a must).
Must possess excellent time management and organizational skills.
Knowledge of regulatory standards and compliance requirements
Must work effectively with all management levels and staff affiliates.
Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals.
Highly effective soft skills required
Excellent interpersonal/ communication skills, both verbal and written.
The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
Must have personal means of transportation to be able to travel to multiple locations/sites
High school diploma or GED is required.
One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
One year of experience in a customer service-oriented role is strongly preferred.
Proficiency in Google Suite is required.
Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
Ability to work effectively within a team environment.
Excellent interpersonal skills and the ability to quickly adapt to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues
Ability to work independently under tight deadlines in a rapidly changing environment
Excellent time management and organizational skills
We’re looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles

Responsibilities

Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics.
Ensure the front desk and aides are staffed appropriately to support assigned clinics.
Train and onboard staff on all systems and procedures.
Disciplinary action for employees (FD, Aides)
Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational
Collaborate with therapists and staff to ensure the best possible outcome for the office.
Effectively communicate expectations of administrative procedures of the role
Ensuring staff is knowledgeable of and performing standard operating procedures.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Point of contact for all clinic complaints, issues, customer service line items
“Face” of the clinic support team, for communications and clinic pulse checks and resolution
Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc.
Weekly visits and touchbases for 10+ clinics
Handle patient concerns and escalations
Performs other duties and assignments as required.