Clinic Support Associate Floater (Full Time/Oceanside)

METRO PHYSICAL & AQUATIC THERAPY•Oceanside, NY

110d•$17 - $20

About The Position

Metro PT is looking for a full time Call Center/Front Desk Floater. You will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team! You will cover our clinics in Nassau County

Requirements

High School Diploma or equivalent
Strong customer service skills; ability to diffuse client frustrations
Excellent interpersonal and communication skills
Ability to use logic and problem-solving skills to resolve issues
Ability to work independently under tight deadlines in a rapidly changing environment
Excellent time management and organizational skills

Responsibilities

Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
Route escalated calls to the appropriate department and personnel.
Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Answer a high volume of calls
Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries.
Demonstrate a high level of customer service at all times. Patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying Clinicians of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Serve as a scribe for recording and editing therapeutic exercises under the supervision of a Doctor of Physical Therapy and/or Occupational Therapy
Helps treat patients by applying heat packs; paraffin dips; assisting patients into the pool; helping patients onto exercise equipment, monitoring motion; tracking patient physical exertion levels; guiding patients through prescribed exercises and strengthening techniques.
Ensures operation of treatment equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
Educates patients by demonstrating proper use of equipment and exercise routines.
Prepares patients for therapy treatment by welcoming, comforting, providing, and/or assisting patients into therapy sessions.
Provides information to patients by answering questions and requests; allaying fears.
Maintains patient confidence and protects operations by keeping information confidential.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Provides equipment and supplies by sterilizing and delivering equipment and supplies to the treatment area; positioning equipment for therapist access; positioning patients on equipment.
Prepares treatment room for patients by following prescribed procedures and protocols.
Answers calls from physician offices, hospitals, and patients using exemplary customer service skills.
Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Flexibility to assist with front desk duties as needed to support clinic operations.
Performs other duties and assignments as required.