Clinic Support Assistant / Dermatology

Children's Nebraska • Omaha, NE

417d

About The Position

The Clinic Support Assistant in Dermatology at Children's Nebraska plays a vital role in supporting the clinic's operations by coordinating schedules, managing patient records, and ensuring positive interactions with patients and families. This position is essential for maintaining efficient communication within the clinic and providing high-quality service to pediatric patients.

Requirements

• High School Diploma or GED equivalent.
• Minimum of 1 year of secretarial experience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Typing skills and attention to detail.
• Ability to work with minimal supervision.

Nice To Haves

• BLS Certification (Basic Life Support) if working in the OR department.

Responsibilities

• Coordinate clinic schedules and manage appointment templates under the direction of the Administrative Supervisor.
• Answer phone calls promptly and accurately enter messages into the EPIC system.
• Process fax transmittals and provide outreach fax support as needed.
• Schedule appointments and register patients with complete demographic information.
• Communicate effectively with patients and families regarding appointments, directions, and service instructions.
• Assist with clinic reminder calls and ensure recalls are inputted for future appointments.
• Request and distribute patient medical records as needed.
• Manage outreach reservations including flights, car rentals, and hotels.
• Complete daily crash cart checklist and input fetal conference data.
• Assist nurses with Synagis orders and pre-clinic preparation work.
• Support IT and clinic equipment issues as they arise.
• Take meeting minutes and manage reservations for nurse meetings.
• Complete miscellaneous reports and letters as required.
• Set up Webex meetings for various departments within the organization.
• Communicate schedule changes to third-party answering services as needed.
• Assist nurses with scheduling pacer checks and complete outreach expense report submissions in Oracle.
• Train and orient new employees as requested.
• Manage office supply needs and provide telehealth technical support to families.
• Coordinate visit preparations and communicate lab/imaging directions to families.

Benefits

• Opportunities for career growth and professional development.
• Supportive and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED