About the position
A Clinic Supervisor is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.
Responsibilities
- Execute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office.
- Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software.
- Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas.
- Lead the office by guiding them to success through focused support and coaching.
- Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office.
- Collaborate with Clinical Manager and HR on employee relations and recruitment needs.
- Collaborate with other Clinical Supervisors and Managers to develop creative approaches to areas of improvement.
- Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions.
- Actively train employees on how to provide a world-class patient experience.
- Act as the liaison between employees and the Clinical Manager and Corporate.
- Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way.
- Ensure the office and employees are always compliant with HIPAA.
- Other duties as assigned by Clinical Manager.
Requirements
- Current COA or COT certification or a related area of study preferred.
- Minimum of 2 years of optical management or industry-related experience.
Nice-to-haves
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable.
- Ability to work weekends when applicable.
- Desire to gain industry knowledge and training.
- Demonstrates initiative in accomplishing practice goals.
- Consistently creating a positive work environment by being team-oriented and patient-focused.
- Commitment to work over 40 hours to meet the needs of the business.
- Ability to interact with all levels of employees in a courteous, professional manner at all times.
- Exhibit fair and compassionate leadership.
