About the position
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. A Clinic Supervisor is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.
Responsibilities
- Execute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
- Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
- Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
- Lead the office by guiding them to success through focused support and coaching
- Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
- Collaborate with Clinical Manager and HR on employee relations and recruitment needs
- Collaborate with other Clinical Supervisors and Managers to develop creative approaches to areas of improvement
- Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
- Actively train employees on how to provide a world-class patient experience
- Act as the liaison between employees and the Clinical Manager and Corporate
- Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
- Ensure the office and employees are always compliant with HIPAA
- Other duties as assigned by Clinical Manager
Requirements
- Current COA or COT certification or a related area of study preferred.
- Minimum of 2 years of optical management or industry-related experience.
Nice-to-haves
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
- Ability to work weekends when applicable
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Commitment to work over 40 hours to meet the needs of the business
- Ability to interact with all levels of employees in a courteous, professional manner at all times
- Exhibit fair and compassionate leadership
