Clinic Supervisor (Neurosurgery)

NORTHWEST SURGICAL•Vancouver, WA

39d

About The Position

Rebound is hiring a full-time Clinic Supervisor to join our amazing Neurosurgery team in Vancouver, WA. The Clinic Supervisor is responsible for the supervision, recruiting, onboarding, training, staff management and education of Rebound’s registration representative, medical assistant, unit coordinator, site coordinator and front office staff at assigned offices. This role will also direct staff activities to ensure high quality patient care and compliance with established clinic protocols and human resources policies and are responsible for site performance and financial management. The ideal candidate will possess great organizational skills and energy, a can-do attitude, a desire to learn the practice, and a collaborative team spirit. The candidate will also possess excellent interpersonal skills, a superior commitment to patient care, and the ability to work closely with patients and physicians. This position will be based out of our Vancouver location, though occasional travel will be required between all Washington and Oregon locations.

Requirements

Education: High School Diploma or equivalent. Bachelor’s degree preferred. Graduate from a Medical Assisting or Nursing program preferred, other credentials considered. Training in Nursing, or other clinical program resulting in nationally recognized certification or licensure (eg: ATC, PT, CNA, LPN) preferred.
Certificate/License: BLS Certification. Valid Washington State certification to practice medical assisting or a Washington State clinical license required if functioning in a role requiring certification and/or license.
Experience: Five years of experience in a clinical setting working directly with patients and medical providers. Previous supervisory and Epic EHR experience strongly preferred.
Requirements: Must be able to travel between offices in Oregon and Washington.
Knowledge, Skills & Abilities: Knowledge of examination, diagnostic, and treatment room procedures. Knowledge of common safety hazards and precautions to maintain a safe work environment. Skill in assisting in a variety of treatments and medications as directed. Skill in taking vital signs. Skill in maintaining records and recording test results. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergencies. Ability to read, understand and respond to detailed oral and written instructions. Ability to communicate clearly.

Nice To Haves

Bachelor’s degree preferred.
Graduate from a Medical Assisting or Nursing program preferred, other credentials considered.
Training in Nursing, or other clinical program resulting in nationally recognized certification or licensure (eg: ATC, PT, CNA, LPN) preferred.
Previous supervisory and Epic EHR experience strongly preferred.

Responsibilities

Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
Recruit, hire, train and supervise the clinic front office, back office and clinical staff at designated clinic location.
Coordinate with other clinic leaders in the development and implementation of the daily work schedule and staffing plans. Responsible for processing of timecards, and approval of time-off requests. Authorize overtime for staff. Ensure staff take required breaks and lunches.
Work in designated offices as a medical assistant, unit coordinator or front office staff as needed up to approximately 80% of the regular work week as determined by staffing and direct supervisor.
Supervise and oversee the daily operations and work flow.
Coordinate with other supervisors and managers in supervision of daily operations.
The expectation to deploy ancillary staff, in cooperation with ancillary manager.
Establish performance expectations and conduct staff evaluations to include setting appropriate individual goals.
Enforce policies and procedures, including safety and professional behavior.
Responsible for coaching and performance management. Provide regular feedback.
Respond to patient complaints in a timely and appropriate manner. Troubleshoot, manage and report patient issues.
Work with Director, COO, and other leaders to create and implement new policies and procedures, efficient workflows, resolve patient concerns, and support patient care needs.
Act as a resource for staff.
Supervise procedure and/or study scheduling as appropriate for location.
Act as a resource for staff, Director and COO.
Identify and solve physician concerns, questions, and suggestions.
Attend lead meetings and other meetings as appropriate.
Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
Perform other duties as assigned.